Leadership / Staff

Jane Kallal USA
Executive Director

In 2001, following a class action lawsuit, Jane became instrumental in transforming Arizona's behavioral health system for children. Focused efforts began on building collaboration with families. Since that time, Jane has been integral in creating Arizona's behavioral health infrastructure including the design, delivery and monitoring of services.

In 2002, Jane established the Family Involvement Center, which now holds contracts with both state and local entities. Today through the efforts of the Family Involvement Center, Arizona families are now involved in multiple aspects of federal, state and local level policy and program development, staff education and consultation, service delivery, quality management, and practice improvement of the behavioral health system.

Jane is the parent of a 30-year-old daughter with serious behavioral health needs identified early in her life. Living with the challenges of raising a child with severe behavioral health issues has been Jane's inspiration to become an active family advocate, educator, community spokesperson and systems transformation leader.

Phone 602.412.4070; email This email address is being protected from spambots. You need JavaScript enabled to view it.

Antoinette T. Donnelly (Toni)
Director of Training and Innovation

Toni brings energy to the creative programs she develops. The programs support parents and caregivers with children who have emotional, behavioral and mental health challenges. These programs include family education series, practice improvement reviews, youth leadership development projects, trainings for Family Involvement Center staff and family members employed in roles within the children's behavioral health system. Toni also facilitates events such as family-professional partnership workshops and children's mental health awareness activities.

Additionally, Toni develops curriculum and trains and facilitates series and workshops. She also provides local and national technical assistance around parent-to-parent support and family leadership in the behavioral health system. Toni is passionate about Children’s Mental Health Awareness Day and Week.  She collaborates with several organizations to plan and coordinate events that promote awareness that Children’s Mental Health Matters. Toni’s professional credentials include certification as a Train the Trainer for Cultural Competency (Arizona) and ASIST (Applied Suicide Intervention Skills Training) and Mental Health First Aid Training.

Toni’s most important role has been raising three sons with emotional and behavioral health challenges. She and her children have had experience in both the public and private sectors of behavioral health. Her advocacy as a parent on behalf of her children, coupled with her growing ability to navigate the behavioral health system, have compelled Toni to become actively involved in the family movement. She has worked in the children’s behavioral health field for 13 years.

Phone 602-412-4074; email This email address is being protected from spambots. You need JavaScript enabled to view it.

Lillian V. Armstrong
Family Education and Training Specialist

Lillian has been a Family Education and Training Specialist for the Family Involvement Center since 2005. For more than three decades, Lillian has been on a journey to help, educate and empower families who have the great responsibility of raising children with special needs. She has raised two sons and three daughters as a single mom who became a widow when her children were young. Her experience in caring for a daughter born with birth challenges has given Lillian a wealth of knowledge in how to successfully collaborate with medical, behavioral and school staff in making sure children receive the necessary services to become successful and productive adults.

On this journey, Lillian has served on various committees to be that “Family Voice” in making sure parents know what they need for their families to be successful. She worked for ten years in the community as a Family Support Specialist teaching young mothers how to bond with their babies as well as teaching parents how to survive in the hospital for months while their children are ill. Lillian then entered the Children’s Behavioral Health System, working as a Family Support Partner for two years before accepting her current position at FIC. Lillian is a certified trainer for Partnering for Safety and Permanence Model Approach to Partnerships in Parenting (PS-MAPP), Strengthening Multi-Ethnic Families and Communities: A Violence Prevention Parent Training, Unique Needs of CPS Children, and Substance Use Disorders. In addition, she has the gift of mentoring and coaching families who may be in need of support as they travel down the road of behavioral health services or just everyday life issues. Spending quality time with her 10 beautiful grandchildren keeps Lillian young and active.

Phone 602.412.4072; email This email address is being protected from spambots. You need JavaScript enabled to view it.  

Jennifer Washington, MC, LPC
Director of Family to Family Services
Clinical Operations

Jennifer provides clinical leadership for Family to Family Services, which includes Parent Partners, Youth Mentors and the Parent Assistance Center. She has served the Arizona mental health community for the past 2 decades by working in the crisis system, inpatient and outpatient settings with children and adults, outcomes measurement and in various leadership positions. She is passionate about leading initiatives and systems change with a focus on client directed outcomes and innovative practice. She enjoys collaborating with families, individuals and systems to reduce system barriers and to foster a culture of transparency.

Jennifer recognizes that navigating the mental health system can be a daunting task and encourages others to be “bridge builders,” solution focused, and collaborators for change.  As testament to modeling such efforts, in a previous role at another agency, Jennifer collaborated with Family Involvement Center to develop the Front Door program.  This is a program in which parents are offered family support at the point of entry into the behavioral health system, which is a critical time for most families.  She also led a successful collaboration to bring a youth leadership forum to younger children in an after school setting.

Jennifer holds a BA in Psychology from Arizona State University, a Masters in Counseling from University of Phoenix and has been a Licensed Professional Counselor for the past 12 years.

Her most important role is being the mother of two boys. Work-life balance is critical to her and she encourages the same for her employees. She was featured in an article in Arizona Parenting magazine about work-life balance and managing parental stress.

Phone 602.412.4073; email This email address is being protected from spambots. You need JavaScript enabled to view it.

Jane Zachman
Operations Director

Jane joined Family Involvement Center (FIC) in 2010. She joined FIC’s many supporters after a friend/parent introduced her to the organization. “I was so desperate to find help for myself and my daughter that, years later I am still very grateful to my friend.” Jane’s daughter has severe learning disabilities and is diagnosed with borderline mental retardation. Jane finds great personal satisfaction supporting FIC by utilizing her years of experience in operations management as well as her 25+ years of nursing/healthcare experience.  She is married and blessed with two wonderful adult children.

Phone 602.412.4092; email This email address is being protected from spambots. You need JavaScript enabled to view it.

Angelica Noriega
Family Support & Community Liaison

Angelica is the parent of three children, two of whom have behavioral health needs. Through her personal understanding with her own children, she had been able to share experiences to help others feel less isolated and instill hope.

Angelica has worked in the public behavioral health field for the past 15 years in various capacities. Currently, she is the coordinator for the Parent Assistance Center at the Family Involvement Center. Angelica provides parent to parent support, helping families navigate the behavioral health system, assists families in finding their voice, collaborates with system partners and has an active role with engaging families and helping families feel connected to each other and their community.

It is these experiences that have helped Angelica recognize early on that her own children were having challenges and was able to seek help for them. Angelica has a gift of serving, understanding needs and inspiring hope in families. She has been instrumental in promoting family voice, providing families valuable information, support and resources and a belief in non-adversarial advocacy. Her passion is working within her Latino community and has facilitated Family Involvement Center Latino support group successfully. This group increased participation from its inception in large part due to her active role in engaging families.

Phone 602.412.4077; email This email address is being protected from spambots. You need JavaScript enabled to view it.

Dianne J. Warren
Communication & Training Coordinator

Dianne coordinates communications outreach, trainings and special events (including Children’s Mental Health Awareness events and family-professional conferences). She serves as staff consultant in written communications and formal curriculum design. In addition, Dianne conducts practice improvement standard needs reviews.

Dianne is mom to an energetic teenage son who received children’s behavioral health services in both Virginia and Arizona. In her journey to locate services she and her spouse had to navigate the system to locate appropriate providers as there were no Family-Run Organizations to provide peer support and education to families at that time. She has worked in the non-profit arena for 10+ years.

Phone 602.412.4067; email This email address is being protected from spambots. You need JavaScript enabled to view it.